I had a really bad day today. Not because I was in some ultra mood swing but due to the patrons of ___________ who don't give a shit or are just trying to give us all a hard time. Bear with me alright? High possibility that I am going to use words that are unpleasant. I'll TRY to refrain from using profanities though. This entry, hence the title, will be rated NC-16.

I encountered two bloody idiotic scenarios during work today.

SCENARIO 1
This group of ignorant punk asses and bitches came over to my counter buying six movie tickets in total (you would probably have guessed where I am working now). So, being students, I charged them $6. When I told them that it would $36 in total, they insisted that I should do separate transactions for EACH ticket. I got rather confused. Here's what I could remember:

Me: Alright, so it's 6 tickets to Harry Potter for 5.40pm show ya? That will be $36 please.
Bitch A: Oh, no. Can we pay separately? As in you do one ticket at a time?
Me: Ummmm, can I charge all in one transaction and have you giving me $36 one shot so that it will make your life much easier and hence, less waiting to do?
Bitch A: Oh. But can't you do one ticket at a time?
Idiot C: Yeah! It is just the same as we each queue for one ticket in a row.
Bitch B: Besides, we have no small change. We have like $10 each.

While that was happening, I noticed the queue was getting longer and longer because of the other patrons who wished to purchase their tickets too. I was trying not to lose it and hence I went THEIR way since the customer is always right.

So I did the transaction one by one. And somehow along the way it got rather confusing. They wanted to pay individually. But this pair made it all more confusing.

Try not to get confused along the way.

Person A bought ONE ticket.
Person B paid A for ONE MORE TICKET.
I gave them both the ticket but instead Person C who paid A took B's ticket - when I printed only 2 tickets. I told them, "It would not matter since all of you are sitting together"
And they had this fuss about, "No, I want it to be with him"

I was already fuming mad so I put down the tickets, told them to wait and called my manager to help me out with the ignorant brats. You see, we need to be careful when it comes to the complicating transactions. Because if we're short of money at the end of the day, we are the ones paying for it. If it does not tally with the records the system has, we would have a hard time settling it.

I did not at all mind the one-transaction-at-a-time, but what pisses me off was the way they approached their mode of payment. Why can't they forward $40 and I will give a separate change for it? Makes their life much easier and ultimately MY life much easier.

So KIDS, when you are going to the movies, please bloody THINK and LET US HAVE AN EASIER TIME than to be so bitchy about it and think that our service is bad.

I swore I would have told them off. Well, I did but in a nice way of course.

"Alright, settle ah? To avoid any confusion in future, don't give us a hard time by making us do one ticket at a time and having all of you confusing us with the money and who gets which ticket."

Trust me, the money was in a whole lot of mess. They were even fighting over whose ticket shall be next and the shit continues. Bloody hell. But one good was that they apologized. I replied sincerely, "Nah it's alright, just take note of it next time" <--- I am serious. No bullshit.

Moving on.....

SCENARIO 2
This Malay uncle was 3rd in line on my counter. Do take note that the counter I am serving is only for TICKETING ONLY.

RULE #1: If any customer would want to buy food from the ticketing ONLY counter, we will either direct them to another counter which sells food and drinks OR direct them to our mini-bar.
RULE #2: If there isn't any long queue, we can actually take their order and serve them before the next crowd comes.
RULE #3: If they really insist (during peak hours), we will need to take their order and have it delivered to their seats.

SO, this ignorant uncle was 3rd in line followed by a long queue behind him. When it was his turn, he vomited his order to me like I am some voice-detector machine.

I told him politely, "Sir, this is only for ticketing. Food and beverages can be bought over at counter 3 and 4, or alternatively you can make your purchases at our mini-bar upstairs."
The uncle was in a slight shock and said "Oh, sorry".

After a while, I managed to clear the line and got to my last customer (Customer Z) for that moment. Customer Z wanted to purchase food and drinks. Following RULE #2, I took his order and gave him his food. While scooping the popcorn which is in between counter 3 and 4, the uncle came from nowhere and blasted "YOU SAID YOUR COUNTER IS ONLY FOR TICKETING, why are YOU serving food to them?"

I told him POLITELY, "That is because tadi ade queue panjang. Skarang tak ade queue so I can afford to take food orders" (Translated: That is because there was a long queue just now. Now that there aren't any queue, I can afford to take food orders)

And he bloody hell gave me a disgusted smirk and said "Ah, whatever ah" and gave his order to my colleague on my LEFT.

While scooping the popcorn into the popcorn bag for my customer, I gave comments to my colleague who was standing on my RIGHT in that pissed off tone in front of that idiotic uncle (Without him noticing it of course!)

SERIOUSLY, THESE KIND OF IGNORANT CUSTOMERS OUGHT TO BE SHOT IN THE HEAD. I have encountered many more strange and "pisses-me-off" situations but I shall leave that for another time. This two scenario particularly ticked me off today badly.


Just so you know, I am a good customer okay. I treat the person serving me like how I would want to be served. And if it was really a bad service they are giving, then I would not go to that extend of trying to be that suck-up-I-am-the-holy-King kind of person.

So PEOPLE, we (at least I am) are always giving our 150% when it comes to customer service. Please be a good customer and stop being obnoxious if you are one. You would not survive a day if you were to be in our shoes; I can bet you.

Alright, I am done for now. And for the record, I like doing customer service because the feeling of being appreciated by the customer and them enjoying my good service has got no price tag to it. It is a good feeling of course! Seeing him or her smile leaving the counter is what I set out to achieve to every customer I attend to.

I better get going.
Ciao!